Help Page

Here are some of the questions we’re regularly asked by people applying for a Matalan career. Hopefully the answers we’ve provided will help to answer some of the questions you may have.

Help Page

Here are some of the questions we’re regularly asked by people applying for a Matalan career. Hopefully the answers we’ve provided will help to answer some of the questions you may have.

Follow the 4 simple steps below:

  1. STEP 1: Go to Login/Register page
  2. STEP 2: Click on the ‘LOGIN’ button
  3. STEP 3: Select “Forgot your password?”
  4. STEP 4: Enter your email address & Press ‘SUBMIT’

A reset password link will be emailed to you. Follow the link where you’ll be asked to set and confirm your new password.

Please be aware that your password must have at least 8 characters and include a number & alphanumeric character such as ! or ? or %

Any uploaded CV must be one of the following file types:

  1. *.doc (Microsoft Word Document)
  2. *.docx (Microsoft Word Open XML Format Document)
  3. *.pdf (Portable Document Format)

The maximum allowed upload size is set at 3MB

  1. Check your spam folder.
  2. You should not have waited more than 20 minutes for any email to be received.

Still experiencing problems? Please get in touch with our recruitment team by emailing the details of your issue to recruitmentsupport@matalan.co.uk and we’ll be in touch.

The following information will help us track down and resolve any issues you are having with the system.

  1. Your login email address.
  2. The url where you are having issues. (This can be copied from your browser bar).
  3. A screen shot if possible.
  4. The browser you are using e.g. Chrome, Safari, Edge, Firefox
  5. The computer type e.g. windows, mac, IPad, IPhone, Samsung Tablet.